Gozefo.com

#42/7, Doddakannehalli Village, Ammashree Park Sarjapur road Bangalore, Karnataka - 560035

Website

+919066020755

gozefo

Visited 5413 times, 3 Visits today

Gozefo.com18 Reviews

  1. Preeti
    Preeti

    Got cheated very badly. First they quote a price, then they come and take the product and give the price, then give a reason that it doesnt match their requirements and take away half the price. Do not come on time as well.. Have to keep following up as well,,, Quite a bad service and cheats

    October 21, 2016 at 5:52 pm Reply
  2. Biju Kurian
    Biju Kurian

    Zefo is a bunch of thugs running Kabadi junkyard rejected products….I bought a washing machine which was thoroughly inspected by Zefo’s glorified “Engineers” (maybe having degree from the kabadi dump)…The washing machine when opened was full of fungus at the door rubber, whole back panel was broken with only 2 screws to hold it together, top panel attached to the side with a clamp externally attached, and above all none of the touch buttons working, making the machine virtually a thrash…When contacted Zefo, the cheat kabadiwalas accepted that they have delivered a defect machine as Diwali offer and now offering 2000 rupees as compensation for the junk for which I had to pay 9999. Zefo is a bunch of thugs and cheats…Never trust their polishing words and definitely not the pictures of the products on their site…These people are after all bloody cheap KABADIWALAS…

    November 2, 2016 at 2:24 pm Reply
  3. Gaurav
    Gaurav

    Cheatercocks! You guys are a complete joke. False promises of Zero Effort with a 48 Hour delivery. Even after repeated and persistent reminders to get your executives to deliver I’m yet to see my order despite it being over a week. Calling customer service is an even bigger joke. Customers are kept waiting hoping someone answers, but even after 10-15 calls, its still the same message “We apologize for keeping you waiting. Our operators are busy at the moment. We have noted your number and will get back to you shortly” And even if you get lucky by some miracle and the call does get connected; their excuses are dime a dozen with more false promises of next day delivery. Neither do they have any update on the status of any order nor any respect for the customer. These guys don’t have the vaguest idea of any form of service, let alone customer service. Pathetic and highly frustrating experience.

    November 5, 2016 at 7:03 am Reply
  4. prasad
    prasad

    A fraud website. Had ordered 2 split ACs.
    They sent invoice with order confirmation email. Same day their person called up for fixing delivery for next day and after few hours at 9.30 pm ( Sunday night) he called up saying there is some inspection of AC pending…so delivery will be delayed….after 2 days when no one called up…i contacted that guy and they said that the order was fake so it was cancelled…
    Their customer care on calling said Gozefo does not sell AC….on asking them how it was listed and invoiced….they cud not say anything…..luckily it was COD….elze i was robbed….

    February 1, 2017 at 7:04 pm Reply
  5. Deepak
    Deepak

    Very horrible experience for return. No refund though 11 days are passed.

    April 23, 2017 at 5:43 pm Reply
  6. mmm
    mmm

    Never buy from these cheaters.

    July 6, 2017 at 4:36 pm Reply
  7. Neeraj
    Neeraj

    I had placed an order for a side table on 30th June 2017 and have still not received the product. I have had multiple issues with the order (Order No. 89040):

    Issue 1: Your website claims a 48 hour delivery, while I did not receive any communication from your end regarding the order within 48 hours

    Issue 2: I had another placed another order previously and I was told by Rahul Ja (delivery guy) that I will be getting the order by 5th July latest. On the 5th, I received a call from your colleague for scheduling the delivery. I wasn’t able to pick the call, but I called him again and asked him to schedule my delivery for the 6th of July. On the 6th, I received a message that I would get my product between 7-8 pm on that day and would be delivered by Ismail. I called Ismail at 7:45 pm and asked him about my delivery, but he said that he can’t deliver my order today as he had a lot of deliveries due.

    Issue 3: Over the weekend, I received calls from your delivery executive Rahul Pandey. The calls were actually missed calls without giving me enough time to even reach for the phone and pick it up. And as soon as the call was dropped, I received a message that I was unreachable. The message did not even have the Rahul’s number, which could have facilitated a callback from my end.

    Issue 4: I received another call from your colleague on the 10th of July finally. I told him about my grievances and asked him for the manager’s contact, so that I could raise the issue to the appropriate authorities. He denied giving me the number and just asked me when I wanted to schedule the delivery.

    Issue 5: I raised the issue on the chat bot on the 11th July and was assured that I will get the product on the 11th July and would get a call back from their manager concerning the issue. The escalation manager contacted me on 11th July and gave me the assurance of delivering the desk by 11th June end of day. In the evening, 1 hour before the delivery (7 pm), I got a call saying that the product could not be delivered as it was in a different warehouse. (I somehow was not surprised by the consistent failure of delivering on commitments made by Gozefo and not valuing the customer’s time).

    The overall customer experience from my end has been harrowing to say the least. The sales service has been terrible and the grievance redressal channels are not even properly delineated for the customer to access. While the products I have received are good, the service makes me wish that I had never placed the order on your platform.
    Given my current experience, I will never recommend your website to anyone, despite the good products and the competitive price points you have.

    July 12, 2017 at 6:16 am Reply
  8. Jai

    Cheaters, #fake# Worst service, #False flexible delivery options! You guys are a complete fake. False promises of Zero Effort with a 36 Hour delivery. Even after repeated and persistent reminders to get your executives to deliver I’m yet to fix a delivery
    Slot despite it being cancelled by back end without proper confirmation. Calling customer service is an even bigger joke. Customers are kept waiting hoping some senior persons answers, “We apologize for keeping you waiting and your order is cancelled as ur location is far,their excuses are dime a dozen with more false promises of next day delivery. Neither do they have any update on the status of any order nor any respect for the customer. These guys don’t have the vaguest idea of any form of service, Pathetic and highly frustrating experience without customer confirmation they cancel the order and requesting to place another order and wait for 2 days as their delivery team has cancelled order.

    August 16, 2017 at 11:56 am Reply
  9. Dean
    Dean

    My order ID 89110 placed on 30-06-2017 for 3 items under the same order ID not even 3 months has passed and your products I bought from you are falling apart.

    The Pridence Solid 4-Seater Dining Set by Zen Life one of the chairs cracked and the Seward 5-Seater Sofa Set the single seater collapsed.

    I have raised multiple complaints through your CS team but till day no one has contacted me. I want a replacing of these products asap.

    You guys have no shame, no self respect to at least contact you customers.

    September 14, 2017 at 2:47 pm Reply
  10. Saurashtra Chatterjee
    Saurashtra Chatterjee

    I purchased one TV from Gozefo. With in 1 month it started malfunctioning, I raised a complaint and after several follow ups for 10 days the engineer came to inspect it and said that it has to be taken to warehouse for repairment and it will be back with in 3 days. I waited for 7 days and started following up. They said that they could not repair the TV, so I need to choose a TV from existing available in their site and have to pay at least 2500 INR more to get a another TV. I refused and asked for a refund, after a fight of 4 days they agreed to refund and mailed that they have initiated the refund. However, I have not received the refund yet. – Gozefo is pathetic, never choose gozefo for anything. They are actually cheat and making people fool. People buy second hand goods at a higher rate from Gozefo bcz it offers 6 months warranty on it. However, the reality is, there is no service and warranty is actually fake and an avenue to squeeze more money from customer by different means. In my case they asked me to choose another TV whose price is 2500/- more than my earlier and asked to pay again 2500/- as a replacement of the old one. A business technique to fool commoners.

    October 4, 2017 at 4:13 pm Reply
  11. Murtaza
    Murtaza

    Trying to sell them furniture is like asking to get robbed. Offer price is very low, sales people aren’t friendly or even sensible and their whole profit model lies in convincing unsuspecting sellers/customers to hand over more valuable goods at wayyyy below market rates. Sell to a friend, don’t sell to them.
    The only thing good about them, is that they maintain their own fleet of trucks and carpenters/workmen to take your stuff away. If they come on time.

    I was offered 7.5k for furniture purchased 6 months prior for 20k. the second hand sales store down the road offered me 10k while I’m finally selling to a friend for 12k. That’s the great shape it’s in!

    The same furniture(queen size bed with storage & large Computer Study table with cabinets) is available second hand on zefo(well used) for a total of 18k. Get the scam now? Might as well buy brand new!

    October 29, 2017 at 12:52 pm Reply
  12. Dr. Srivastava
    Dr. Srivastava

    Hey thanks for review! Was about to order something but no more. Thanks again.

    April 7, 2018 at 2:57 pm Reply
  13. Ambika
    Ambika

    I have been buying their furniture for the last one year.All goes well until you have any issue.I bought a Samsung smart TV where the description said it includes wall mount. But since I was using Tv stand I didnt realise that the didnt provide wall mount as promised in the product description.Once they left I realised and I called them, the guy told in few days he will come and delivered.For few weeks I followed it up to them but no response. After few months I badly needed wall mount, I called them back eversince for last couple of months, no response.After many escalations, yesterday they sent an non movable 11 inch wall mount which is not sufficient for my TV.When I asked them they say this is the wall mount is what we give it to all TVs . Seriously.? This is the response for your regular customer, that too after so many follow ups .This shows their low integrity and  poor commitment to the business.

    The prices are very high for their used products.Still we buy thinking that the service would be good, But thats a huge concern now. When they buy old product they buy for dead cheap price and same product they will sell it for much higher price after bleaching the sofa or paint the furniture neatly. This is a big scam,

    Personally I dont recommend them to anyone.Customer service in India is going too low standard and I seriously think that its time to stand up against this. I am going to file a consumer complaint against them.

    April 9, 2018 at 5:35 am Reply
  14. Anuj
    Anuj

    Zefo give only the false promise .They are just talks no show.

    I have purchased a sofa sets a year back with buy back guarantee but no they are refusing to take the product stating the issue which was there when they sold the product to me .

    Say zero effort turned into multi fold effort

    June 8, 2018 at 1:22 pm Reply
  15. Lokesh Garg
    Lokesh Garg

    Gozefo is fraud company…selling unbranded material in name of grand. I have bought sleep well mattresses but these are not sleep well mattresses and I have got back pain within 10 days. Now they are denying the return as it is required to be done in 3 days of delivery. How can someone test mattresses within 3 days. If it is branded then there will be some warranty also. I am Going to due the company o the court.

    June 21, 2018 at 7:02 am Reply
  16. agnel
    agnel

    frwd msg to zefo

    Dear Sir/Madam,

    [Reference:Order: 197352 ]

    On 10th june, I bought two items and received it on the same day. I have discovered that the items has multiple issues and few of them are captured below( All supporting photos are attached with this mail for your reference)

    For all the 6s chairs screws was not fitted on both the ends of the Supporting legs.
    Cot got damaged within 1 week of usage.
    2 supporting legs are detached from the cot,
    Main supporting cross bar is almost broken,I don’t think your cot can now survive a 10 yr boy’s weight.

    The Consumer Rights Act makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.

    I also require you to confirm whether you will arrange for replacement or will reimburse me for the cost of returning it.

    I look forward to receiving your satisfactory proposals for settlement ASAP

    Yours sincerely,
    Agnel Anto

    July 6, 2018 at 8:43 pm Reply
  17. Anil
    Anil

    Thanks for the useful reviews. Was about to order a led tv.

    August 13, 2018 at 3:17 pm Reply
  18. SHEENA
    SHEENA

    I purchased iron bed from Zefo that product is so pathetic. This product delivered & installed by your executive Mr. Rahul Singh. yesterday we purchased mattress for this bed & fixed it when we used this bed all nuts got loose & bed has flat. I do not want this kind of product. very embarrassing moment in front of guest.I need my amount totally refund with penalty which I suffered by you.

    September 11, 2018 at 10:11 am Reply

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